Terms and Conditions

This website is owned by Icon Offices Ltd


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


We update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, in director consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our Privacy Policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Where stated if you subscribe to a subscription service you agree to pay us on your recurring billing date. Details of your recurring billing cycle will be stated on the page which details the service that you wish to subscribe to and your billing dates can be seen in your online portal. Payment will be processed automatically and charged to the card / paypal account that we hold on file for you. Permission to charge you will not be requested as all of our subscription based services stay active on a rolling basis until cancelled. For any service purchased through our website the initial cooling off period will be stated. After this we require a minimum of 7 calendar days’ notice prior to your billing date, to cancel your subscription except for our shared office subscription service where 30 days’ notice is required. If you have a virtual office with us you must not be using our address at the time of requesting cancellation, otherwise your request to cancel will be rejected.


All services advertised on our website are provided in house by our own team. Our Call Answering Service is subcontracted out to a third party service provider. We accept no liability for any losses you incur resulting from calls not being answered or for messages not being forwarded to you in an appropriate manner. This extends to our SMS to email service which is provided with our Virtual Number Services.

With regards to our Accountancy Services and Company Filing Services, we at Icon Offices are not Accountants and can only offer you general business assistance. We do not under any circumstances provide you with financial advice ourselves. We do compile nor file VAT returns or Annual Accounts. We can however refer you to a third party Accountancy firm who are not associated or affiliated with our company. The firm will provide you with a quotation for their work and you will have a contract with them directly.

Neither party shall under any circumstances whatsoever be liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: any loss of profit, sales, revenue, or business; inaccurate tax calculations; loss of anticipated savings; loss of or damage to goodwill; loss of agreements or contracts; loss of use or corruption of software, data or information; any loss arising out of the lawful termination of this agreement or any decision not to renew its term, or any loss that is an indirect or secondary consequence of any act or omission of the party in question.


Our virtual office addresses are for business use only. Valid Photo ID and proof of residential address will be required for all Directors of your business. If you add / remove directors to your business in the future you must inform us immediately. Where you require a virtual address for receiving personal mail please contact us before signing up to our services. Your circumstances will be assessed on an individual basis before a decision is made as to if you are permitted to sign up and use our services. The address allocated to you must be used in full at all times including the full office number allocated to you. You are permitted to use our address to register your company, receive company post, receive post addressed to the Director(s) and also for marketing and promotion of your business. You are not permitted to use our address for anything that is deemed as illegal in the UK. You are not permitted to use our address to divert parking and driving fines which you have no intention of paying. You are also not permitted to use our address as a method of avoiding pursuit by a third party for liable action.

You are only permitted to use our address if you have a valid subscription in place. If you have a Bronze or Silver package you can use our address for a maximum of 1 business / company. If you have a Gold package you can use our address for a maximum of 2 businesses / companies. If you have a Platinum package you can use our address for a maximum of 3 businesses / companies. To qualify to use our Gold or Platinum packages at least 1 director for all companies must be the same.

We reserve the right to terminate our services to any party that we feel is breaching our terms or using our address for unethical or immoral practices or where we are not satisfied that KYC and AML requirements have been met.

We reserve the right to share your personal, company and business information with law enforcement and state owned investigative agencies and authorities where a valid DPA Request is provided. This includes (but is not limited to) the Local Authority, Police, Trading Standards, Home Office, HMRC, Companies House, Liquidator’s Office, Information Commissioner’s Office. If we hold any physical post or copies of post for you / your company this will also be released to the relevant party conducting the investigation.


All client data is held on a secure server. GDPR laws state that personal data should be kept for no longer than is necessary for the purposes for which it was collected. Under Money Laundering Regulations CDD documents must be kept for a minimum of 5 years. No requests to delete data within 5 years will be entertained once you have signed up and paid for our service. This includes clients who cancel their service with us within our 14 day money back period.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please email your request using our usual contact methods.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at anytime by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


We only accept items of post that are no larger than the size of a shoebox and which weigh no more than 10kg. All items of post are sent to us at your own risk and we take no responsibility for items that are not delivered to us, or lost, damaged or stolen in transit. It is your responsonsibily to ensure that you have the correct virtual office package in place that enables you to retrieve post via a method that suites you. For Bronze clients, no requests will be entertained to scan, forward, deliver, handover to a courier, read out over the phone, photograph or re-type out the contents of any letters packets or parcels. The bronze package is strictly a "collection in person package". If you have a silver, gold or platinum package we can scan items to you or we cany forward items of post to you for free up to a maximum weight of 100 grams. The cheapest delivery service will be used with no tracking, no insurance and no delivery guarantee. For items that weigh more than 100 grams or where a secure method of delivery is required it will be up to you to book your own courier at your own expense to collect your item from us. There will also be an admin / courier handover fee charged by us which will be calculated by us at the time that you make your booking. We hold no liability over items that are lost, damaged or stolen whilst in our possession. We also hold no liability over items forwarded that fail to reach their destination. All post items must be retrieved from us within 14 days of us notifying you of their arrival. Failure to retrieve your items from us in accordance with the features of your virtual office package will result in your item either being disposed if in any way that we see fit. This may included the item being shredded, recycled, destroyed or returned to the sender. We disclaim all liability for any loss incurred as a result of us destroying items that were not claimed from us within 14 days of us notifying a client about its arrival. In order for you to "claim" an item of post you must have the correct virtual office package in place that has the correct level of service that you wish to access. Your account must also be live with all payments up to date and with no outstanding balances at the date when you try to claim your post.


If you have any concerns about material which appears on this site, contact us using our usual contact methods.  

Please enquire here to see what we could do for you.