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Click here for information regarding the documents that we require.

If your documents are not in English an independent translator may need to be hired by us at a one-off cost of $12. All documents must be uploaded in the client area after you have subscribed. The documents do not need to be certified or notarised and we accept bills / statements that have been downloaded from online portals. Mail handling services cannot be activated for any of our virtual address packages until ID documents are received.

Yes. Every customer receives their own unique virtual office number. This gives your business a unique identity and means that your reputation will not be affected by other companies operating from the same business centre address as you.

All mail must be addressed to the unique virtual office number that we allocate you with otherwise it will be turned away. This is to protect our master address from blacklisting and also to safeguard the sender of mail against fraud as adding an office number to an address will help them identify that a business address is being used instead of a residential address.

You will be sent an automated email to notify you when we receive any posts for you. You will then be able to log into the customer admin area and choose how you wish to access your post i.e. via scan or forwarding.

The major difference between us and other virtual office providers is that most of them scan your post to you by default. We do not (unless you tell us to). Instead, we notify you when you receive post and let you choose how you would like to retrieve it. We do not open it unless you instruct us to. In any instance where we are asked to open post the contents of your post are kept confidential. All of our staff are CPIC checked before being employed by us (a CPIC check is an official government record stating a person's criminal convictions). We take customer confidentiality seriously.

The maximum weight of a letter should not be more than 100 grams. We do not accept parcels and signed for post at our Toronto Business Centre.

The maximum weight of a letter that we will send you for free is 100 grams. We will use the cheapest service available to send your item. Tracking is not included. We do not take responsibility for non-delivered posts. If you would like your post sent to you with tracking additional charges will apply.

No, we do not accept parcels and signed for post at our Toronto Business Centre.

You have 2 options:

• a. Upgrade to a new tariff which has a higher monthly allowance for mail forwarding. This can be done by signing into the customer log in portal.
• b. Wait for the following calendar month to start when your allowance is reset.

You cannot use the address for your company / business under Bronze Package. Use of address under Bronze Package is for personal use only. With our Silver Package you can only register 1 company to any of our addresses. With our Gold Package you can register 2 companies and with our Platinum Package you can register 3.

If you are paying us quarterly

• a. You can upgrade your package at any time by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.
• b. You can downgrade your package only at your quarterly billing date by giving us a minimum of 7 days’ notice from your quarterly billing date. Your quarterly billing dates can be seen in the customer log in area. To downgrade simply email customer services.

If you are paying us annually

• a. You can upgrade your package at any time by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.
• b. You can downgrade your package only at your annual billing date by giving us a minimum of 7 days’ notice from your annual billing date. Your annual billing date can be seen in the customer log in area. To downgrade simply email customer services. You cannot downgrade or ask for a pro rata refund midway through your annual subscription.

a. You can switch to annual billing at any time by logging into the customer area. The last payment received will be refunded pro rata once you upgrade to annual billing.

b. Paying us annually in 1 lump sum works out cheaper than paying us quarterly. We cannot offer a refund or balance adjustment if you have been paying us for a quarterly subscription for several months and then wish to switch to annual billing.

Take the following example

Quarterly Billing:

Our Bronze package is $12.87 per quarter. If you stay with us for 12 months and pay quarterly the price is $51.48

Annual Billing:

Our Bronze package is available for a discounted price of $45.76 if you pay for 12 months in advance.

You cannot pay us quarterly and then after 1 year ask for the difference between $51.48 and $45.76 to be refunded to you.

Yes. We provide all virtual office customers with a receipt which shows their Canadian address, the package they have paid for and the price they have paid for the package. The receipt is on our letter headed paper and it can be shown to any third party as proof of address.

We operate a subscription service. This means that once you sign up your original payment method will be charged the amount due automatically on your quarterly or annual billing date. Your billing dates can be viewed in the customer log in area.

Yes, you can. Simply log into the client area pay again using your new card and your last payment will be refunded pro rata. When changing your card details you are not permitted to downgrade and purchase a cheaper package.

After subscribing you have 14 days to cancel (pro rata charges may apply). After 14 days no refunds can be given under any circumstances. You can only cancel your package at your quarterly or annual subscription date by giving a minimum of 7 days' notice from your billing date on the condition that you are no longer using our address as the registered, advertised or correspondence address for your company / business or any of the Directors or employees. We do not permit use of our address for any purpose, without payment.