Importance of 24/7 Call Answering Service for Your Business



If you are a business owner, you must be asking yourself, “What is the secret to excellent customer satisfaction?” Well, the answer lies in a great customer care service and 24/7 active customer grievance line. Of course, you need a 24/7 call answering service for that!

As your business grows, you may not have as much time as before to talk to your customers personally. You may change your operation to cope with these changes, but customer expectation remains the same.

Customers usually have simple needs. They want easy communication, quick answers and great value from your product or service. That's why a call answering service can be a great solution for your business. It can meet your customers' needs without disrupting your workflow or requiring you to hire more staff to handle the increased demand.

Customers are the most important part of any business, so taking care of them is essential for success. When you start your business, you can offer each customer a customised level of service. But as your business grows, you may lose some of that personal connection with your clients.

Role of 24/7 Call Answering Service in Customer Engagement Lifecycle

The primary objective of any fruitful customer engagement lifecycle is to do reach, acquisition, conversion and retention of your target clientele.

A professional phone answering service makes your company look trustworthy from the first interaction. One in four customers will say they hang up if a call is not answered quickly. And in most cases, most of them will not even try to call again.

This means that out of every 10 people who call your number and get no answer the first time, you will lose at least 2 of them forever. Some will go to your competitors, and those who come back will be unhappy, making it harder to sell to them.

Compare that situation with someone calling up, getting a professional greeting and having their questions resolved, and you can easily see the advantage of call answering services in customer satisfaction.

It’s important to note that we’re talking about customers who call you. These are people who already want what you have. Not talking to them is almost a crime.

Welcome to Icon Offices 24/7 Call Answering & Call Transfer Services!

Many British companies nowadays rely on 24/7 call answering services, as statistics show that only three out of ten callers will leave a message on an answering machine.

The growth of 24/7 call answering services is driven by the importance of international markets. In this current age and time, more and more businesses have customers who work beyond the usual UK business hours.

That’s why Icon Offices has come up with the best call answering service for startups at the cheapest rate of £0.83 per call inclusive of VAT!

At Icon Offices, we have a “no hidden price” policy for all our services. Most Call Answering Companies in the UK are very secretive about pricing and hide it on their websites. They usually arrange a call, grill you for half an hour about your business and then try to extract as much money from you as they can. 

Clients often leave feeling unsure if they got the best possible deal or if the Call Answering company is fair to their other customers. Usually they are not! We are glad to be different. We have a clear pricing policy for everyone.

Our Standard Call Answering package has no per minute fees. You only pay a fixed fee for every call that we take and either leave a message or transfer it to you.

We are the only Call Answering company in the UK that emails you the recording of the calls we answer for you.

When someone calls you on the number we give you, they will hear a message that says, "your call may be recorded for quality and training purposes." After we finish the call, we will email you a brief of the call and also a recording of the actual call.

There’s more! You can even get a trial call before making the decision to pay for our 24/7 call answering services!

What Benefits Do You Get From Our Cheapest Call Answering Service in UK?

Now, that you know how international customers can become happy with our fastest and best call answering service for startups, let’s explore the other benefits it will bring to your business.

1. Your Own Virtual PA

Employing a full-time human receptionist for your business can be very expensive, especially if you’re a small company and not in the UK call centre sector. On top of the salary, you also have to spend time and money on finding the right receptionist for your needs. With our low-cost 24/7 Call Answering Service, you can have the perks of having your own receptionist without the hassle of hiring one.

2. Earn a Professional Image

First impression goes a long way in customer conversion and retention and you also need a professional and patient voice talking to them each time a customer calls. If you’re busy with all the other business work, it becomes almost impossible to be patient with someone else’s grievances. That’s why we are here with this solution!

Our cheapest call answering service in UK makes sure that your customers are greeted by a professional, polite, and well-trained virtual receptionist who answers the call in your company name, instead of a busy (and maybe stressed) business owner.

Your customers will have a positive first impression of your business and trust that you’re a serious company that cares about business. Callers will not know how big your business really is and will judge it by their phone call experience.

3. Entertain Unexpected Audiences

Your organisation may not target customers from different countries, but your supply chain might. Also, websites, social media, and online ads mean that callers from anywhere could be interested in your services. Software tools like a CRM can show you how many visitors to your site are from abroad, and it’s important that these potential callers can contact you.

With our 24/7 call answering service, anyone can make an enquiry. This will be sent to you so that you can reply to it during regular working hours.

4. Ready From Day One

By using our affordable 24/7 customer service, you don’t need to spend time training staff. As a result, you can begin doing business right away after forming your limited company! With our virtual PA staff, you can get started right away and make sure that you provide a professional service to your clients from the start, without having to invest any time in staff training.

5. Great Support System During Stressful Times

A 24/7 call answering service is not just about having a night-time receptionist. There are many situations during the day when extra assistance with phone calls can be vital. Unplanned staff absences, and seasonal surges can all reduce productivity and cause calls to be lost.

A virtual PA service can assist during times of peak or fluctuating demand, allowing you to concentrate on delivering your services, without interruption.

Ditch the Opening Hours With Just £0.69 (+VAT) per call!

The world is becoming more global and more people are working from home on flexible schedules and split shifts. This means that ‘opening hours’ are no longer relevant. Customers expect to be able to contact businesses even when the shop or office is closed.

This makes it easier for customers and suppliers to access the market. It also allows businesses to expand their potential sales opportunities, even when they are not working.

The best and most affordable way to stay connected with both sides is to use a 24/7 call answering service that is always available.

At Icon Offices, we provide professional, friendly, and adaptable receptionist services. To ensure that your organisation can communicate with your entire audience 24/7, check out our website or contact us today!

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